Frequently Asked Questions
Everything you need to know about your Selkie order
When will my order ship?
Standard orders typically process within 3-5 business days. During peak collection launches, please allow up to 7-10 business days for shipment notification.
What is your return policy?
We accept returns on unworn items with original tags attached within 30 days of delivery. Please note that items marked as 'Final Sale' are not eligible for return or exchange.
How do I find my correct size?
Each product page features a detailed size guide. We recommend measuring your bust and waist as our signature puff dresses are designed with specific structured bodices.
Do you ship internationally?
Yes, we ship to most countries worldwide. International shipping rates and estimated delivery times are calculated at checkout based on your location.
How should I care for my Selkie garments?
To maintain the volume and delicate nature of our fabrics, we recommend dry cleaning or hand washing in cold water and hanging to dry. Never tumble dry organza.
Can I change or cancel my order?
Once an order is placed, we move quickly to process it. You may request a cancellation within 1 hour of purchase, but we cannot guarantee changes after that window.